Redknee Provides Telus Award Winning Customer Care and Diagnostics Solution

Canadian operator, Telus, deploys Redknee’s One Call Resolution to support its new 3G+ wireless network, supporting an increasing number of data services and smartphone users. Redknee’s award winning customer care and diagnostics solution is a unique solution that contributes to greater customer satisfaction and retention by supporting customer care agents in resolving problems quickly and efficiently - reducing handoffs and customer hold times.

“At TELUS our goal is to provide the best experience possible for our customers. Redknee’s One Call Resolution is helping us achieve this goal by identifying and resolving complex customer issues”

 - Ken Kerrigan, TELUS Vice-President of Technology Strategy.