| EXECUTIVE PERSPECTIVE |
| Bridging the Customer Experience Divide Between Service and Content Providers |
 Recent events had me thinking about the importance of third-parties to the communication service providers, and their opportunity for fulfilling expectations of customers around the world. In an era where service providers may have at times seen third-party content or over-the-top-players (OTT) as competitors to the customer experience, it may now be time to consider how communication service providers and third-parties can share the stage in order to secure customer loyalty and deliver a customer experience that is second to none – even when the unthinkable happens.
|
READ MORE  |
| FEATURED ARTICLES |
| Customer Conversation: How DST Group Transformed Its Billing Systems to Drive New Revenues |
 We recently had the opportunity to sit with the CEO of DST Group, Idris T Vasi, and talk to him about the drivers and objectives behind DST’s converged billing transformation project.
|
| READ MORE |
| FEATURED ARTICLES |
| Realization of Billing as a Service - Redknee Billing in the Cloud |
In today’s economy, communications service providers, in their never ending search for ways to reduce costs and streamline operations, are looking to the cloud to help manage some of their most critical back office requirements.
Even retail CSP billing systems, which have traditionally been made up of large and complex suites of services that require costly upkeep and a team of specialists to maintain, are now moving to a more nimble and cost effective route of a cloud offering. CSPs are looking at different options of leveraging cloud billing to fulfill their business needs. These include: Billing as a Service (BaaS), Managed Services and Private cloud-based billing solutions. |
| READ MORE |
| FEATURED ARTICLES |
| The New CRM |
For service providers today, Customer Relationship Management (CRM) is a combination of business policies, processes, and customer-facing strategies developed to improve customer relationships, increase revenue, and gather and analyze valuable customer data that can be leveraged across the organization. However in the past, CRM solutions did not bring together all the data related to customers, services, and the network. |
| READ MORE |
| FEATURED ARTICLES |
| Redknee Events Around the World |
The last quarter of 2011 is a busy time at Redknee as we appear across the globe at several different events. If you would like to schedule a meeting, please email us at events@redknee.com. |
| READ MORE |
|
|
